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Contact Pandora Media Customer Service

Pandora Media Phone Numbers and Emails

Toll-Free Number:

  • (888) 539-7474
Call customer service
Send Message

Customer Service:

  • (510) 451-4100

Pandora Media Emails:

Customer Service
Fundraising/ Donations
Jobs/ Career
Legal
Media
marketing@pandora.com
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Pandora Media Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Pandora Media Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Pandora Media is 8885397474. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Pandora Media may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Pandora Media Customer Service?

Most Popular Number:

(888) 539-7474
Total calls: 1 996 Issues resolved: 49 Last call: Dec 6, 2025

Pandora Media customer service number is 1-510-451-4100. However, the company’s phones can change over time. So, in case of any problems in contacting the company via this number, verify this information on Pandora website www.pandora.com or through its customer support channels for the most up-to-date contact details.

You can email Pandora Media customer service. Open the “Contact Us” section on its official website and you will see several different channels of support which the company offers to its listeners.
For advertising inquiries and Pandora support there is its own support chat. You just need to select a required option. Or you can use the company’s contact form on the “Contact Us” page to reach its customer service team.
For press inquiries, please use this email address: press@siriusxm.com. For career inquiries, write to pandora-jobs@pandora.com
In addition, in the “Contact Us”- “Pandora Support” section, you can find Help Articles with quick answers to common problems (for instance, password help, change of billing methods or subscription plans, canceling a subscription, trouble streaming Pandora on iOS or Android, etc.).
In case of unique issues there is an opportunity to ask the Pandora Community. There you can always get personalized help from listeners, experts and employees.
Pandora Media’s support teams work 7 days a week and are committed to responding to you as quickly as possible.

To contact Pandora Media via their website, you can typically find a "Contact Us" section. Below is a general guide on how you can do this:
1. Go to the Pandora Media website: www.pandora.com
2. Choose the “Contact Us” section.
3. Click on the link to be directed to the Pandora Media contact page.
4. You may find options like contact form, support chat, company’s email address or FAQ (Help Articles) section where you can find answers to common questions.
5. Choose the option that fits your inquiry best of all, whether it's sending an email, filling out a contact form, or exploring the FAQ section.

Pandora website offers several support chats (chatbots), where by selecting a certain option every person can find necessary replies. Go to the “Contact Us” page and choose what you need.
If support chats are not an option, reach out to Pandora's customer service through other channels such as the company's email (filling out a form) or phone.

Pandora Media's customer service hours can vary depending on the department and its location. Generally, their company’s support service operates during regular business hours, which are Monday through Friday from 9:00 AM to 5:00 PM in their respective time zones.
Pandora Media’s support chats operate 24/7.
However, for specific information about Pandora’s customer service hours check the official website or contact them directly through the company’s email options or phone.

PissedConsumer Club

Contact Information

Pandora Media Website:

Pandora Media Help Center:

Corporate Office Address:

Pandora Media, LLC
2100 Franklin St Suite 700
Oakland, California 94612
United States

Other Info (opening hours):

Additional Locations:

LOS ANGELES

3000 Ocean Park Blvd.

Suite 3050

Santa Monica, CA 90405

CHICAGO

130 E. Randolph St.

Suite 850

Chicago, IL 60601

NEW YORK

125 Park Avenue

19th Floor

New York, NY 10017

ATLANTA

1155 Peachtree St NE

14th Floor

Atlanta, GA 30309

DALLAS

1717 McKinney Ave.

Suite 830

Dallas, TX 75202

DETROIT

380 N Old Woodward Ave.

Suite 100

Birmingham, MI 48009

More contact details

Fax:

+1 (510) 451-4286

Pandora Media Customer Service Reviews

1.5 / 5
Poor
Lenisha Sxd
Impossible

Tried to get Pandora. I've had Pandora a long time.

Got new phone number lost service and lost Pandora. Impossible to reset pin.

Dandre Gpd
No help

Give you a live representative and resolve the issue. No one wants to pay their money and not get the services they are paying for.

Seraphim Kes
No understand, speak American!

Given runaround on the phone number, went to s x m , no understand her ,barley got the number, talked to fast like they wanted to get off the phone. Didn't even check if I got the number.

P.P. service period.

Never got my 30 day trial let alone any other service.would play 1 song and quit. Pissed customer...YES !

How Good is Pandora Media's Customer Service?

Carla E Agq
Carla E Agq
Feels Disappointed | Nov 06, 2025

I don't like the app

Read full quote
Joe R Mvj
Joe R Mvj
Feels Disappointed | Nov 25, 2024

They said I got 2 accounts and I canceled em to use free padora and now I can't login and still getting charged from pandora 2 months in arrow I need it canceled and I want a refund there's no way to get ahold of a person canceling your pandora subscription is difficult thinks it's how they want it so u can't cancel and get charged bout cancel and get a new debit card from my bank

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Shirell Hge
Shirell Hge
Feels Disappointed | Jun 13, 2024

My firestick is dead.Just want to use it on my vizio smart tv.if nor cancel my pandora

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Dewayne T Mlg
Dewayne T Mlg
Feels Disappointed | Apr 06, 2024

Very poor customer service I was very very unsatisfied and they tried to act as if they check my email address and when the I asked them to repeat my email address back to me they had it all wrong. How can you have check my email address when you had it all wrong they was telling me just enough to get me off the phone

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Jerry L Emq
Jerry L Emq
Feels Disappointed | Feb 27, 2024

WHAT SERVICE I GOT NOTHING NO HELP

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Januce A
Januce A
Feels Disappointed | Jan 28, 2024

I was unable to reach anyone. The website kept me going in circles.. I had a question about an online charge that we did not make and I could not get to speak with anyone. The charge might’ve been fraudulent, but I could not get to speak to anyone. Very disappointed that there is no customer service that one can speak to.

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Summary of Pandora Media Customer Service Calls

4K TOTAL
CALLS
01:39 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pandora Media?

Account Question:

  • “Expanding my subscription to another i-phone”
  • “Pandora music subscription”
  • “Subscription”

Payments and Charges Question:

  • “Billing and subscription questions”
  • “I'm trying to upgrade payment”
  • “Being charged twice 2 accounts”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel my subscription please”
  • “Cancel subscription”

Product/ Service Question:

  • “My Pandora is not working for a week now”
  • “My music keeps clicking out, saying that I’ve lost Internet”
  • “Tech support”

Request for Information Question:

  • “I need to talk to a customer service right now”
  • “Questions re plans, billing. I am not pissed just have questions”
  • “Update card”

Staff Question:

  • “Service doesn't work”
  • “Lack of service / more counter productive customer support needs”
  • “No service”

Cards Question:

  • “Credit card change”
  • “Change credit card number”
  • “Update credit card”

Return/ Replace Question:

  • “Change billing”
  • “Change payment”
  • “Change how I pay”

Refund Question:

  • “Refund”
  • “Refunds”
  • “I have just send u a message and I'm not giving u anymore of my money to get my other money back I just cancel my credit card and getting a new one. So close my Pandora & send me my money back.”

Website/ Application Question:

  • “Your ads ticked me off and forced me to uninstall your app .”
  • “I have premium but the app on my phone is the basic version”
  • “I cannot get app on my phone”

Shipping and Delivery Question:

  • “Delivery issues”
  • “I am trying to get the hold off my Pandora music app so I can pay my bill but if not letting me you have a hold on it please take the hold off”
  • “Did not get order”

Other Question:

  • “None”
  • “Why am getting adds and commercials”
  • “POOR SERVCE”

Compare Pandora Media Customer Service To

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